Success Stories
- For a mid-size retail firm, we analyzed risk exposure due to lack of PCI compliance. We analyzed their technology and operations, classified requisite changes by critical, high, medium, and low priority, and developed a detail deployment plan. We then assisted in the deployment, ensuring that all stages went smoothly and costs remained at minimum while meeting all compliance and ease-of-use requirements.
- For a mid-size investment firm, we analyzed existing accounting and financial operations. We determined three key bottlenecks of unnecessary human involvement, causing inefficiencies and errors. As a direct result, labor costs were reduced by over 20%, errors nearly eliminated, and time-to-close was reduced by several weeks.
- For a Fortune 100 pharmaceutical firm planning to replace its aging telephony infrastructure with next-generation voice services, we analyzed the existing method of client support and management operations, and proposed two key alternative paths, along with a recommendation. Each option included not only financial impact on the firm's balance sheet and income statement, but also the transition costs and difficulties, cultural resistance/acceptance within the organization, and how it aligned with the firm's larger strategic initiatives.
- At a Fortune 100 financial services firm, lack of responsiveness to time-sensitive events was leading to significant deterioration of customer service below acceptable levels, while costs remained high. We determined how to cost-effectively manage mobile communications, directly leading to improved turnaround time from minutes to seconds, thus remaining within the required service level and double-digit percentage cost reduction per event, as well as opening new avenues to communicate with clients, providing a key competitive advantage in the sale of derivatives.
- At an innovative financial services firm, the owners discovered that they regularly faced a "cash crunch," were struggling to grow the business, and could not predict which variable factors could make or break the business. Sources of capital were interested in investing but hesitant because of the founders' weak grasp of these issues and plan to manage them. We analyzed the business in depth, modeled the operations, isolated risk factors, and provided a growth model that was both sustainable and manageable by the managers. As a result, the owners have since been able to triple the investment capital under management and have experienced rapid growth.
- At a tier 1 financial services firm, the Information Technology department's network operations center was suffering poor service, dropped calls and wholly unreliable metrics at a very high cost. We analyzed the organizational structure, staffing plans, processes and technology usage of the operations center, identified weaknesses, and proposed alternative structures. As a result, service levels increased while annual costs decreased by over 30%, saving millions.